Home » Troubleshooting » Manually Connecting Mailboxes by MailboxGUID or Hey! Where did my mailboxes go?!

Manually Connecting Mailboxes by MailboxGUID or Hey! Where did my mailboxes go?!

On Monday I learned the hard lesson of always making sure that your Active Directory is replicating properly, especially in the middle of a migration. At least this is the best explanation that I can come up with for what happened. We were wrapping up my first Small Business Server 2003 to SBS 2008 migration, with an already less than stellar performance due to the Exchange System Manager refusing to show the new server, and to a few mailboxes that refused to move over. We had to export those monstrosities to pst before we could move them over. Which turned into a mixed blessing later on. Things had come to the point of being ready to remove Exchange 2003 from the SBS 2003 server, which went along fairly smoothly. We rebooted the server ready to breathe a sigh of relief that this portion of the migration was done. Not so lucky, the true nightmare began then. The calls from the users began coming in that they could no longer access their email, even after confirming that they really were pointing to the new server. I fired up the Exchange Management console to find out what was wrong to discover that no mail enabled users showed up, aside from the three we had to import from pst. I took a look for disconnected mailboxes and to my horror we did not have any. Restoring from backup wasn’t an option as we had not been able to take one yet. This began a mostly fruitless 6 hour call with Microsoft. It is very sad when your bluetooth dies and you also are able to recharge it and start using it again during the same call. Fortunately I did not stop doing research into the problem while on the call and eventually cobbled together the solution that I am going to present to you now. My warning is – do NOT do it this way unless you absolutely have to.

Before I had made the call I ran a Get-MailboxStatistics. Interestingly this reported everyone’s mailbox as existing and containing data. This meant that the users had lost their Exchange attributes. To verify this required digging into Active Directory with ADSI edit. Open up ADSI edit and connect to the default view. Drill down to the OU of your user and pull up their properties. You will see a list of attributes set there. Some specific attributes are required to mail enable a user. legacyExchangeDN, homeMTA, mailNickname,  msExchHomeServerName, and finally as well as perhaps the most import is msExchMailboxGuid. homeMDB is required as well but fortunately this was still populated. On the users that were missing mailboxes none of the msExch attributes were set. Fortunately there did remain some users, so looking at those I was able to glean a few of the attributes.

legacyExchangeDN –This attribute needs to be configured to point to the login for your mail enabled user. This drills down through the organization name and the default administrative group name ending down in your user’s login name. Example:  /o=first organization/ou=exchange administrative group (fydibohf23spdlt)/cn=recipients/cn=jland

You can pull this information from your mailboxes actually. Run Get-MailboxStatistics | ft Displayname, LegacyDN

homeMTA – This may not be required under Exchange 2007, but we decided to set it none-the-less. This drills down through Active Directory to where your Exchange server’s MTA resides. Example: CN=Microsoft MTA,CN=SERVER,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=linthicum,DC=local

mailNickname – This one is easy to miss yet is very important. If you user still doesn’t show up as mail enabled go back and make sure you entered in the mailNickname. This generally would be your user’s login name, though you should consult your organization’s naming scheme to be sure.

msExchHomeServerName – This one is fairly self-descriptive. This points to where your server is located in Active Directory, as based off the organization name. An example is: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=SERVER

msExchMailboxGuid – This one is the kicker. Exchange won’t know what mailbox to connect your user to without this info. But it isn’t exactly easy to get ahold of either. First run Get-MailboxStatistics | ft Displayname, MailboxGUID. You’ll see everyone’s msExchMailboxGuid listed right there. Easy? No. Now you have to be able to get that into Active Directory. Which is a royal pain. Go down through the properties of your user and open up msExchMailboxGuid to put in some new information. See how you only have the options of decimal, hex, octal and binary? You need to convert this GUID into something usable.

Go to joeware’s great site and download the adfind tool.  Open up a command line and go to where you extracted the tool and run adfind -gc -b “” -binenc -f ” msExchMailboxGUID={{GUID:98ee00d7-df19-4282-bedf-3a1340b8b7c0}}” –dn where of course you replace the GUID with the one you are searching for.  This will return you some interesting output which still isn’t quite usable, though it may look that way at first glance. Your response is mostly hex, but not fully. You need to translate it. I’ve included a utility at the bottom of this post that you can use to convert this output into full hex. Pull up the table at Ascii Table and use this for your translation. Start going through the characters and when you find one that doesn’t match like for instance a lower case j or the number 4 unpaired, look through the red characters in the table for your character and you’ll see the conversion to hex in the separate column. Go through the whole string this way and you’ll eventually get a fully hex string. Go back into your msExchMailboxGUID and put that in and after you click ok you’ll see that the attribute has been populated with the string that you began with. Look very closely at it to make sure it matches. If there’s some deviation go back and check your look-up tables again. This string should match completely, otherwise your user will end up with an empty mailbox created. Here’s an example of how to convert the returned string:


D7 00 EE 98 19 DF 82 42 BE DF 3A 13 40 B8 B7 C0

And another one:


54 BA A0 34 6C B8 EE 4D 9F D6 40 6D 25 08 CE A0

Your user has now been mail enabled as a refresh of your Exchange Management Console will show, but is still missing a number of Exchange attributes. Run Set-Mailbox “My User” –ApplyMandatoryProperties and all the rest will be filled out for you.

The last bit is to clean up Outlook for your users. Even the ones not using Cached Mode still showed as disconnected until we re-put the server back into their profile. For the ones using Cached Mode it was also a good idea to delete their .oab files from their directory to force them to download a newly rebuilt OAB. This may or may not be necessary in your case as that was most likely related to the timing in the migration. If you didn’t delete them it would populate the DN to the user they’re emailing rather than the email address, thusly bouncing back to them when they emailed.

Some extra reading:

Understanding Mailbox GUIDs

How to Re-Home Exchange Mailbox Accounts

Using ADFind Utility


I’ve finally gotten around to writing a simple little utility for converting the resulting GUID output from adfind into full hex for pasting back into adsiedit. Usage is guidconvert.exe <adfind guid output>.  Here’s the utility. C# source has been included as well.



  1. Nathan Pizar says:

    So you banged out a quick little perl script to do that ASCII conversion, right? ;)

  2. jefferyland says:

    No perl script whipped up, as I could do the ASCII conversion fast enough that it would take more time to write the script. Especially in perl. :) More likely to do it in ruby.

  3. ADSIEdit says:

    […] Manually Connecting Mailboxes by MailboxGUID or Hey! Where did my … […]

  4. Scott says:

    What if you have a guid from exchange with 5 characters? like this:15tbt
    would the spacing be: 15 t b t? Then convert to hex?

  5. jefferyland says:

    The spacing is correct but I would find it extremely odd for such a short guid to be in use so would make sure that you pulled the correct value.

  6. Roger Carpio says:

    Thanks a lot!!! Great info.

  7. Jan Awzal says:

    this was a real help – thank you for sharing this! – Very much appreciated

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