Home » Troubleshooting » Outlook pulling the wrong user’s mailbox?

Outlook pulling the wrong user’s mailbox?

Recent problem I ran into at a client’s site was that when they were attempting to setup an Outlook profile for a specific user it would keep on pulling a different user’s mailbox. Also same thing happened when they pulled the e-mail from the global address list, though oddly enough if done from a Blackberry it was just fine. Checking the two mailboxes involved in Exchange 2007 yielded no wrong information. All the names and aliases were correct. So to dig deeper I broke out adsiedit.msc. Pulling up the user’s properties and checking the mail property showed that both accounts had the exact same e-mail address. A swift change of that to the proper smtp address corrected the problem immediately on all accounts.

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